FAQ
Questions sellers ask us
Real questions, plain answers. If yours isn't here, call us at (415) 800-1415 and we'll answer it.
Almost every call starts the same way: someone wants to sell my house fast and is not sure who to trust. So we put the common ones in one place. The short version is that we are the buyer, we make the offer ourselves, and we close on the date you choose.
The questions below are the ones that actually separate one buyer from the next. How fast is fast, what the number is based on, who pays the fees, and what happens if you change your mind. Read the answers, then call us with whatever is still on your mind.
BBB A+ · Family-owned since 2009
How the process works
How fast can you actually close?
3 to 7 days from when you accept our offer. But we close on your timeline, not ours. If you need 30, 60, or 90 days, we’ll match it. We’ve coordinated closings around probate, assisted-living move-ins, and out-of-state schedules.
How long does it take to get an offer?
We can usually have a real cash offer in front of you within 24 hours of the first call. If we can walk through the property in person the same day, we’ll often hand you a number on the spot.
Will you really make an offer in person at the kitchen table?
Yes. That’s how we’ve always done it. We come to the property, look at the house with you, ask about your situation, and put a number on the table the same day.
Is there any obligation when I request an offer?
None. The offer is free, no-strings, and you’re free to walk away. We’ll never pressure you, never run a credit check, and never ask for sensitive information before you’ve talked to a human.
Condition of the house
Do I need to clean the house or make repairs first?
No. We buy as-is. Leave anything you don’t want, including furniture, appliances, and decades of belongings. We handle the cleanout. The condition of the house does not change our offer process.
Will rough condition affect what you offer?
It will affect the price (we factor in what we’ll spend repairing it), but it won’t affect whether we make an offer. We’ve bought hoarder homes, fire-damaged properties, code-violation houses, and homes with deferred maintenance from the 80s and 90s. None of that scares us off.
What if there’s a tenant in the property?
We buy occupied or vacant. If there’s a difficult tenant, we can take over from there. We do not require you to deliver the property vacant.
Estate, probate, and family situations
What if there are multiple heirs or probate involved?
We work with estate attorneys and probate courts regularly. We can wait for letters testamentary, coordinate with siblings, and tailor the close to whatever the estate requires. Tell us where you are in the process and we’ll meet you there.
My parent has passed and I live out of state. Can we do this remotely?
Yes. A meaningful share of our deals are with out-of-state heirs. We can send documents electronically, coordinate with your local notary, and handle the cleanout on this end. You don’t need to fly in.
My spouse and I are divorcing. Can you work with both of us?
Yes. We’ll communicate with both parties (or their attorneys) and structure the close to match what the divorce decree or settlement requires.
Pricing, fees, and money
How is your offer different from a Realtor’s estimate?
A Realtor estimates a list price. What the home might fetch on the open market after months of repairs, showings, and a 5–6% commission. Our offer is what we will pay you in cash, with no fees, no repairs, no contingencies, and on your timeline. The two are not directly comparable.
What fees will I pay?
None on our side. We pay closing costs, title fees, and transfer taxes. No commission, no marketing fee, no junk fees. The number we offer is the number you net at closing.
Why might your offer be lower than market value?
Because we’re paying cash, closing fast, and taking on the cost and risk of repairs. You’re trading some upside for certainty, speed, and zero hassle. That’s the right trade for some sellers and the wrong trade for others. And we’ll be honest about which you are.
About Maple
Are you a real local company?
Yes. Family-owned since 2009, headquartered in the Bay Area, BBB accredited with an A+ rating. A real local person picks up when you call. Not a call center, not a chatbot. We’ve purchased over 2,000 homes across Northern California.
What areas do you serve?
All 9 Bay Area counties (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, Sonoma) plus parts of Sacramento and the Central Valley. If your property is in Northern California, just call. We’ll tell you whether we can help.
BBB Accredited
A+ Rating
Google
5.0 ★ · 27+ reviews
Family Owned
Since 2009
2,000+ Homes
Purchased to date
No obligation · No fees · No pressure
Still have a question?
Tell us about the house. We’ll send a fair, no-obligation cash offer in 24 hours. And you can take it or leave it.
- A real local person picks up. Not a call center.
- We coordinate with attorneys, family, and probate.
- You pick the closing date.
or call us directly(415) 800-1415